Practical Analyst | The Business Analyst’s “Other Customer”
Via Scoop.it – Free and Open Source Information Systems Management
We know that the business stakeholders whose needs we elicit and capture as requirements are our customers. We know that the sponsor who foots the bill for our work is our customer. Often, product end-users are considered customers. We don’t typically think of designers, developers and QA analysts – our delivery team counterparts – as customers, but maybe we should.